Niverville Heritage Centre Campus Statement Regarding the Covid 19 Virus Safety and Security on NHC Campus (April 16, 2020) #16

This statement is being released to our Residents, their families, our Team Members,
Board Members, Stakeholders including our Town Council and CAO, SHSS Leadership,
and Emergency Services.

Firstly, thank you to all of the family and friends of our residents that are following the guidelines and rules. We do appreciate your efforts and understand that this is a difficult time for all involved.

However, there are still a few friends and family members of some of our residents that continue to make every effort to contact their loved one in person in the NCU Manor or PCH. Valuable hours of our Team Members are lost in monitoring and tracking down the items being “smuggled” in or trying to catch the ones doing it. These hours should be spent focusing on our residents (your loved ones).

The risk remains that you could be carrying this virus and we cannot take that chance. If you pass it on to your loved one, your loved one will be visiting with other residents in the NCU Manor.

• If they become infected due to your visit they will not only pass it along to other residents but also our Team Members.
• If our Team Members cannot come to work then we may be forced to reduce services to our residents.
• We take our work that we do for our residents very seriously.

We have

• provided all kinds of opportunities with available times from Monday to Friday where family and friends can drop off some items or gifts that are on the approved list but some feel that they still need to put the residents on the NCU Manor at risk.
• set up a fluorescent ribbon around the Manor except by the front door in the hopes that this would remind everyone not to get close.
• sent emails to all family contacts.

The Niverville Heritage Centre Campus will be taking on some new actions which will add costs.